FAQ
SIZING & FIT
DO THE SOCKS ACTUALLY FIT THICK THIGHS?
YES! Our socks are made with juicy thighs in mind, with styles recommended for thighs up to 42". Check each product page and our Size Chart for the best fit by collection.
HOW DO I MEASURE MY THIGHS?
Use a soft measuring tape and measure around the widest part of your thigh. For the most accurate fit, measure while standing and keep the tape snug but not tight.
WHICH SOCKS HAVE THE MOST STRETCH?
Our stretch varies by collection and fabric. If you want the most generous thigh fit, check the recommended thigh measurement listed on each product page or visit our Size Chart before ordering.
WILL THE SOCKS STAY UP?
Fit depends on your thigh shape, movement, styling, and the fabric of the sock. For extra hold, we recommend pairing your socks with sock glue, thigh belts, or waist garters.
WHAT IF I'M BETWEEN SIZES OR NOT SURE WHICH STYLE TO CHOOSE?
Start with our Best Sellers or check the Size Chart. You can also contact us at customerservice@thundathighs.com and we’ll help you choose the best fit.
PRODUCT
WHERE CAN I FIND PRODUCT DETAILS?
Product details, fabric information, fit notes, and measurements can be found on each product page. For additional help, contact us at customerservice@thundathighs.com.
WHERE ARE YOUR SOCKS MADE?
Our socks are designed at Thunda Thighs HQ in Canada. We work with manufacturing partners who follow our Code of Conduct, including standards for health, safety, environmental practices, human rights, fair labour, and responsible sourcing.
WHERE CAN I BUY THUNDA THIGHS?
You can shop Thunda Thighs through our US, Canada, and EU/UK websites, our Etsy shop, and select boutique retailers online and in-store.
DO YOU RESTOCK SOLD-OUT STYLES?
Some styles are restocked, while limited drops may not return. Sign up for email or SMS alerts to be notified about restocks, new launches, and exclusive offers.
ORDERS & DISCOUNTS
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
Once an order is placed, we’re unable to make changes, including adding or removing items, changing the shipping address, or cancelling the order. Please review your order carefully before checking out.
I DIDN'T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?
Order confirmations can take up to 24 hours to arrive, especially during high-demand periods. If you still haven’t received it after 24 hours, contact customerservice@thundathighs.com.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT HAPPENS NOW?
Please double-check your shipping address before placing your order. Thunda Thighs is not responsible for orders shipped to an incorrect address provided by the customer. Orders returned to us due to an incorrect address are subject to a $6 restocking fee. Customers may pay to have the order reshipped or request a refund. Original outbound shipping fees are non-refundable.
WHY WAS I CHARGED TWICE?
You will only be charged for what you purchased. If you see duplicate charges, please allow a few business days for the first preauthorization charge to drop off. If the charge is still showing after that, contact us with a screenshot for review.
CAN I USE MORE THAN ONE DISCOUNT CODE?
Discount code rules may vary by promotion. If a code is not applying at checkout, it may not be combinable with another offer or may not apply to the items in your cart.
SHIPPING & DELIVERY
HOW MUCH IS SHIPPING?
Shipping rates are shown at checkout. We also offer $10 flat shipping on qualifying orders over $99.
WHAT IS DELIVERY GUARANTEE?
Delivery Guarantee is an optional fee automatically added to your cart that helps protect your order from loss, damage, or theft. It can be manually removed from your cart before checkout.
MY PACKAGE IS STUCK AND TRACKING HAS NOT MOVED. WHAT SHOULD I DO?
For domestic orders, a package can only be considered lost if there has been no tracking movement for 15 business days from the day it shipped. If that happens, contact customerservice@thundathighs.com.
I REFUSED MY DELIVERY. WHERE IS MY REFUND?
Refused deliveries are subject to a $12 restocking fee, and original outbound shipping costs are non-refundable. Once the return is processed, please allow up to 5 business days for the refund to appear.
Please note: refused or unclaimed international orders will not be refunded.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Stripe, PayPal, Afterpay, and Sezzle.
IS CHECKOUT SECURE?
Yes. Our checkout is secure and encrypted, with trusted payment options available at checkout.